Information Technology

Mission

We are committed to providing technology tools and services that ensure our students become lifelong learners, critical thinkers and are ready to compete in today’s global society.

Technology Support

For Staff Technology assistance, you should contact the Service Desk by calling 281-891-6357. Service Desk hours are Monday through Friday 7AM - 5PM. You can also click to the right to enter a work order request in Service Now.

Service Now User Guide

ServiceNow User Guide.pdf

What is ServiceNow? It is the new Spring ISD ticketing tool for requesting assistance from the Technology Department. The new tool will allow Technology Team members to better manage incident (break/fix) and service requests (I need technology) tickets. The data from these tickets can then be used to track technology performance metrics to ensure customer needs are met.

If you need something fixed (my computer stopped working) - submit an Incident Ticket.

If you need something from Technology (new telephone installation) - submit a Service Request Ticket.

Remember a ticket is necessary for all Technology assistance requests!

COVID-19 Update

Our goal is to be as prepared as possible to respond to the changing public health conditions that may impact our community during the 2021-22 school year. Specifically, we’ve been making plans based on scenarios, recognizing the need to be ready for different levels of contagion that might be present in the Houston area and in our community at any given time during the calendar year.

We also understand that every family has unique concerns, because of health or other circumstances, about returning to daily routines while coexisting with COVID-19. We are committed to supporting our Spring ISD families in making decisions that best fit their needs.

You can also visit our main page to keep up to date with the latest information in response to COVID-19.